Tuesday, October 8, 2013

Affordable Care Act website still not working for Charlotteans

Charlotte area consumers ready to search for health insurance on the new federal exchange are still not able to do so.

"We've had to cancel any appointments we've had," said Lori Giang, executive director of North Carolina MedAssist, one of three Charlotte agencies that received money to train "navigators" to help consumers.

The federal exchange, also called the marketplace, is at www.healthcare.gov.

Madison Hardee, a lawyer with Legal Services of the Southern Piedmont, said she is keeping appointments but hasn't been able to enroll clients online. She's helping some of them to fill out paper applications or apply through the North Carolina e-PASS website -- nc.epass.gov -- which is used to enroll clients in other medical assistance programs offered by the state, such as food stamps or Medicaid.

The federal exchange website hasn't been working properly since Oct. 1, the first day of enrollment.
But Hardee said she has heard that some consumers have been able to enroll through the toll-free number, 1-800-318-2596.

"We plan to try that with the next appointment," Hardee said.

For enrollment assistance from navigators and certified application counselors:
--North Carolina MedAssist: 704-536-1790, www.medassist.org.
--Legal Services of the Southern Piedmont: 704-376-1600, www.lssp.org.
--C.W. Williams Community Health Center: 704-405-9510, www.cwwilliams.org.

After Oct. 14, you can make appointments for one-on-one enrollment assistance navigators and application counselors by calling 855-733-3711.

Novant Health will have financial assistants available at two workshops for walk-in visitors: 1-5 p.m. Nov. 6 at the BB&T building, 108 Providence Road in Charlotte, and 3-7 p.m. Nov. 14 at the Salisbury Civic Center, 315 S. Martin Luther King Jr. Ave. S., Salisbury.

Blue Cross and Blue Shield of North Carolina will open two Charlotte stores near the end of October. One will be near Northlake mall, at 9325 Center Lake Drive., and the other in Whitehall Commons, near S. Tryon Street and I-485. It will also have a kiosk at Concord Mills.


Garth Vader said...

Boy I'm sure we're entrusting our health and wellbeing to govco buffoons who can't get a simple website to work.

From last week's Washington Post:

"Obamacare will not keep many of its initial promises. It promised universal coverage -- but the Congressional Budget Office estimates it will cover only about 40 percent of the uninsured. It promised lower premiums for families -- but premium costs for families look likely to broadly increase. It promised lower health costs for government -- but those costs are not coming down. The Health and Human Services actuaries expect health inflation to return strongly in 2014, largely because of Obamacare."

The "Affordable Care Act":

* Not affordable
* Doesn't provide care
* It's all just an act

Anonymous said...

Thank god it is known as Obamacare.
That way everyone will remember who put this monstrosity upon us.
Adding Pelosicare and Reidcare may also be helpful.

Anonymous said...

I wonder if the Obamacare website is working? lol

SS said...

We received our 2014 projected costs for a comparable plan since my health care provider (BCBH) had to create a new set of plans as a result of the ACA. Family of 4, no medical issues and our monthly costs are projected to escalate from #330/mo. to $913 /mo. with increased out of pocket costs associated with standard office visits, prescriptions, etc... I was able to finally register my family after 3 weeks on the www.healcare.gov website. Unfortunately, the results were the same with the lowest premium at $675 /mo. with 100% of all costs out of pocket. Other plans offered quickly esclated into the $700, $800, $900 /mo range, none of which offered the same amount of coverage.

Denise R. said...

I spent 1 hr. 3 min. on the phone with a rep and then got disconnected. The only thing I was told before we got disconnected was that I wasn't eligible for Medicaid - of which I wasn't applying for anyway. I had a horrible experience on the website and was forced to call the 1-800 number so they could supposedly assist me. Total waste of my 1hr and 3 minutes.